Information

Welcome to the FAQ page for THEEKAT COLLECTION! Here, you'll find answers to the most common questions about our hand-crafted shea butter. We aim to provide clarity and build trust, ensuring you feel confident in choosing our products. If you have any other questions, please don't hesitate to contact us.

 

 

 

Frequently asked questions

We understand you may have questions about our shea butter. Below are answers to some frequently asked questions. If you need further assistance, feel free to reach out to us directly. We're here to help!

What's a common worry or misunderstanding people have about shea butter, and how do you address it?

This question will be answered after we receive the information from the customer. The answer should address the common misunderstandings.

A very common worry about shea butter is that it will clog pores and cause breakouts, especially for people with oily or acne-prone skin.

Shea butter is rich, thick, and occlusive, so people often assume it must be comedogenic. The texture feels heavy, which can be misleading.

The key is how it’s used:

  • Apply a small amount to damp skin

  • Use it as a moisturizer or sealant, not a thick mask

    • Choose raw, unrefined shea butter without added fragrances or fillers

What's the single most important thing you want people to know about the benefits of your shea butter?

This question will be answered after we receive the information from the customer. The answer should focus on a single most important benefit.

 

Please note that Natural ingredients can still irritate sensitive skin. Shea butter does not cure eczema, but it helps manage symptoms.

  • Reducing dryness and flaking

  • Supporting the skin barrier

  • Soothing irritation

 

And not all shea butter are the same Quality varies 

  • Unrefined or raw

  • Ivory or pale yellow color

  • Nutty, earthy scent (not perfumed)

 

 

What makes Theekat Collection's shea butter different from other brands, and why should customers choose yours?

This question will be answered after we receive the information from the customer. The answer should explain what makes Theekat Collection's shea butter unique.

At Theekat Collection, our shea butter is:

  • 100% natural and minimally processed to retain nutrients like vitamins A, E, and essential fatty acids — the very components that deeply moisturize and protect skin and hair. Shea butter’s rich profile is part of what makes it so effective at hydration and barrier support.

  • Free from synthetic fillers, harsh chemicals, or unnecessary additives, so you’re getting the genuine conditioning power of shea butter with nothing to dilute its benefits.

  • We source our shea butter from trusted suppliers or cooperatives that prioritise:

    • Fair treatment and compensation for producers

    • Sustainable harvesting practices

    • Support of local communities

  • Our shea butter is crafted to be:

    • Versatile enough for face, body, and hair

    • Gentle on sensitive or dry skin

    • Easy to absorb without greasy residue

  • We focus on clear labeling and real benefits, not buzzwords. When customers choose Theekat Collection:

    • They know what’s in the product.

    • They know why it’s there.

    • They know how to use it for best results (e.g., on dry skin, rough patches, or brittle hair).

    This clarity helps people feel confident in their choice — instead of guessing whether the product lives up to its price or claims.

Your questions answered

Still have questions? Visit our blog, read our customer reviews, or contact us directly. We’re always happy to help you understand more about our shea butter and the Theekat Collection  experience.